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Zero platform fees on your first three bookings — early access is open across TN1–TN6
Zero platform fees on your first three bookings — early access is open across TN1–TN6
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Results for “Escrow”

29 results · showing 12 help answers

Help answers 12

  1. HelpPayments and escrowAm I charged when I book?No. Your payment is held in escrow when you confirm — including the first hour at the confirmed rate and the CNCT Service Fee. It is released when you enter your CNCT Code, after the work…/help
  2. HelpGetting startedHow do I book my first job?Type the job and your postcode into the search on the homepage, then pick a TEKTO VERIFIED tradesperson from the results. Each profile shows the tradesperson’s hourly rate, and you see the…/help
  3. HelpGetting startedHow do we get started as a business?Register as a business for early access. It costs nothing, and you join the early-access list for your area. Every booking you make then runs on the same rules as any other: a TEKTO…/help
  4. HelpPayments and escrowHow does payment work?You fund each booking into escrow before the work starts. The money is released to the tradesperson when you confirm with your completion code, or 3 hours after they mark the job complete…/help
  5. HelpWhen something goes wrongWhat happens if a customer raises a problem?The payment stays in escrow while it is resolved, so it is neither paid out to you nor refunded until then. If the customer raises nothing within 3 hours of you marking the job complete, it…/help
  6. HelpPayments and escrowWhat if I am not ready to enter my code?The payment stays in escrow. Nothing is released until you enter your CNCT Code, so take the time you need to check the work. If something is wrong, raise a concern within 3 hours of the…/help
  7. HelpWhen something goes wrongWhat if I’m not happy with the work?You have 3 hours after completion to raise a concern. We step in and resolve it fairly. Your money stays in escrow until then./help
  8. HelpWhen something goes wrongWhat if we are not happy with the work?Raise it before you enter your completion code. The payment stays in escrow while it is resolved, so nothing is released to the tradesperson until then. If you raise nothing within 3 hours…/help
  9. HelpPayments and escrowWhat is the CNCT Code?The six-digit code that releases your payment. When the work is done to your satisfaction you enter it to confirm the job is complete, and the escrow provider pays the tradesperson. Until…/help
  10. HelpPrices and feesWhat is the CNCT Service Fee?A fee TEKTO CNCT adds on top of your tradesperson’s hourly rate. You see it beside the rate before you confirm, it is held in escrow with the first hour, and it never comes out of the…/help
  11. HelpPayments and escrowWhen do I get paid?When the job is released: the customer enters their completion code, or 3 hours pass after you mark the job complete with no problem raised. Escrow then pays you out./help
  12. HelpPayments and escrowWho holds my money while the job is on?An escrow provider — not TEKTO CNCT, and not the tradesperson. It is held from the moment you book until you confirm the job is done with your CNCT Code./help