Question 1

How do I book my first job?

Accepted Answer

Type the job and your postcode into the search on the homepage, then pick a TEKTO VERIFIED tradesperson from the results. Each profile shows the tradesperson’s hourly rate, and you see the CNCT Service Fee before you confirm. When you book, the first hour and the fee are held in escrow, not charged, until the job is done.

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Question 2

Does it cost anything to join?

Accepted Answer

No. Registering costs nothing, and you can look at profiles and prices before you commit to anything. You pay only when you book a job: the tradesperson’s hourly rate plus the CNCT Service Fee, both shown before you confirm. Your first three bookings carry zero platform fees.

Question 3

Which services can I book?

Accepted Answer

Electrical work, handyman jobs and home cleaning are bookable across Royal Tunbridge Wells, TN1–TN6, today. Plumbing and heating and the other trades open as tradespeople in them clear verification. The homepage catalogue shows which services are live and which are next.

Question 4

What if the job takes longer than planned?

Accepted Answer

Your tradesperson asks for your approval in the app before any extra time is added, and nothing is added without it. Approved time joins the booking total at the same hourly rate. Materials are charged at cost, with 0% added.

Question 5

Am I charged when I book?

Accepted Answer

No. Your payment is held in escrow when you confirm — including the first hour at the confirmed rate and the CNCT Service Fee. It is released when you enter your CNCT Code, after the work is done to your satisfaction.

Question 6

Who holds my money while the job is on?

Accepted Answer

An escrow provider — not TEKTO CNCT, and not the tradesperson. It is held from the moment you book until you confirm the job is done with your CNCT Code.

Question 7

What is the CNCT Code?

Accepted Answer

The six-digit code that releases your payment. When the work is done to your satisfaction you enter it to confirm the job is complete, and the escrow provider pays the tradesperson. Until then the money stays in escrow.

Question 8

What if I am not ready to enter my code?

Accepted Answer

The payment stays in escrow. Nothing is released until you enter your CNCT Code, so take the time you need to check the work. If something is wrong, raise a concern within 3 hours of the job being marked complete and we resolve it while the money is still held.

Question 9

What is the CNCT Service Fee?

Accepted Answer

A fee TEKTO CNCT adds on top of your tradesperson’s hourly rate. You see it beside the rate before you confirm, it is held in escrow with the first hour, and it never comes out of the tradesperson’s price. The fee is [SERVICE FEE].

Question 10

Are materials marked up?

Accepted Answer

No. Materials are charged at cost, with 0% added, and neither TEKTO CNCT nor the tradesperson takes a cut of them. They are listed on the booking record beside the labour and any extra time you approved, so you can see what each part of the job cost.

Question 11

Are tradespeople really checked?

Accepted Answer

Yes. ID, DBS, insurance and trade qualifications are checked before anyone appears in results. Look for TEKTO VERIFIED.

Question 12

What if I’m not happy with the work?

Accepted Answer

You have 3 hours after completion to raise a concern. We step in and resolve it fairly. Your money stays in escrow until then.

Question 13

What record do I get of each job?

Accepted Answer

Every booking keeps its own record in the app: the tradesperson, the hourly rate, any extra time you approved, materials at cost, and the date the payment was released. The record stays in the app after the job is done.

Question 14

Can I rate my tradesperson?

Accepted Answer

Yes, once you have confirmed the job is done. Your rating and review go on the tradesperson’s profile, where other customers see them before they book. Ratings also help decide where a tradesperson appears in search results, so a fair review helps the next customer too.

Question 15

Which areas do you cover?

Accepted Answer

Royal Tunbridge Wells and the villages around it, the postcodes TN1 to TN6, are live today. Tonbridge, Sevenoaks and Maidstone open next. The Locations page lists every postcode we cover, and you can check yours there in one step.

Question 16

What if my postcode is not covered yet?

Accepted Answer

Register for early access with your postcode and we will tell you when TEKTO CNCT opens there. Tonbridge, Maidstone and Sevenoaks are next, and the Locations page lists every postcode we cover today. Registering is free and holds your place.

Question 17

What does it cost to join?

Accepted Answer

Nothing. There is no membership fee, there are no lead credits and you never pay to quote. Commission comes out of jobs you complete, and nothing else.

Question 18

How do I sign up as a tradesperson?

Accepted Answer

Register as a tradesperson for early access, then upload your documents: photo ID, proof of your right to work, your insurance and your trade qualifications. We run the twelve checks, DBS included, before your first booking. Pass them and your profile goes live with the TEKTO VERIFIED badge.

Question 19

How do customers find me?

Accepted Answer

Customers search by job and postcode, and the results show TEKTO VERIFIED tradespeople who cover that area. Where you appear depends on your ratings and reviews, how many jobs you complete, how quickly you respond and when you are free.

Question 20

What if a job runs longer than booked?

Accepted Answer

Request extra time in the app. Once the customer approves it, it joins the booking total at your hourly rate and is released with the rest of the job. Nothing is added without their approval, so the price the customer saw is the price they pay.

Question 21

When do I get paid?

Accepted Answer

When the job is released: the customer enters their completion code, or 3 hours pass after you mark the job complete with no problem raised. Escrow then pays you out.

Question 22

How much commission does TEKTO CNCT take?

Accepted Answer

12% or 15% of your labour on each completed job. Materials carry 0%, and the CNCT Service Fee the customer pays sits on top of your rate.

Question 23

Do I set my own rate?

Accepted Answer

Yes. Your hourly rate is fixed on the booking, with no bidding against other trades. If a job runs longer, request extra time in the app; once the customer approves, it joins the booking total.

Question 24

How long does verification take?

Accepted Answer

Upload your documents and we run the twelve checks before your first booking. Pass them and your profile carries the TEKTO VERIFIED badge.

Question 25

Do I need my own insurance?

Accepted Answer

Yes. Public liability insurance is one of the checks, and it has to be in date before your first booking. Electricians also need trade certification, such as NICEIC, NAPIT or Part P competence, depending on the work they take on.

Question 26

What happens if a customer raises a problem?

Accepted Answer

The payment stays in escrow while it is resolved, so it is neither paid out to you nor refunded until then. If the customer raises nothing within 3 hours of you marking the job complete, it releases to you automatically.

Question 27

How do customers rate me?

Accepted Answer

Customers can rate and review you once they confirm the job is done. Ratings show on your profile, where customers see them before they book, and they are one of the things that decide where you appear in search results. Arriving when you said and keeping the customer updated both count.

Question 28

Which areas can I work in?

Accepted Answer

Royal Tunbridge Wells, TN1 to TN6, today. Tonbridge, Maidstone and Sevenoaks are next — the Locations page has every postcode.

Question 29

How do we get started as a business?

Accepted Answer

Register as a business for early access. It costs nothing, and you join the early-access list for your area. Every booking you make then runs on the same rules as any other: a TEKTO VERIFIED tradesperson, the rate fixed on the booking, and payment held in escrow until the job is complete.

Question 30

Which services can we book?

Accepted Answer

Electrical work, handyman jobs and home cleaning are bookable across Royal Tunbridge Wells, TN1–TN6, today. Office and commercial cleaning, plumbing and heating, and the other trades open as tradespeople in them clear verification. Tonbridge, Maidstone and Sevenoaks are next, and the Locations page lists every postcode.

Question 31

Can the work happen outside our opening hours?

Accepted Answer

Yes, where a tradesperson offers the slot. Book the one that suits your premises: before you open, after you close or at the weekend. Electricians show day, night, weekend and public holiday rates before you book, and whichever rate you pick is fixed on the booking.

Question 32

How does payment work?

Accepted Answer

You fund each booking into escrow before the work starts. The money is released to the tradesperson when you confirm with your completion code, or 3 hours after they mark the job complete if you raise nothing. The CNCT Service Fee is added on top of the tradesperson’s rate.

Question 33

Are tradespeople insured to work on commercial premises?

Accepted Answer

Every tradesperson’s public liability insurance is checked before their first job, along with photo ID, right to work and a DBS check. Electricians also carry trade certification such as NICEIC, NAPIT or Part P competence, depending on the work. A profile shows the TEKTO VERIFIED badge once every check is passed.

Question 34

What if we are not happy with the work?

Accepted Answer

Raise it before you enter your completion code. The payment stays in escrow while it is resolved, so nothing is released to the tradesperson until then. If you raise nothing within 3 hours of the tradesperson marking the job complete, the payment releases automatically, so raise it promptly.

Question 35

What record do we get of each job?

Accepted Answer

Every booking keeps its own record in the app: the tradesperson, the hourly rate, any extra time you approved, materials at cost, and the date the payment was released. That record is the paper trail for your accounts, one booking at a time.

Question 36

When can care homes book carers?

Accepted Answer

Care bookings are the next phase for TEKTO CNCT, after home services. Register your care home now and you join the early-access list for Royal Tunbridge Wells. We ask for your CQC location ID when your account is set up, so nothing is booked before your registration has been checked.

Question 37

I’m a carer. What do I need to join?

Accepted Answer

Register now to hold your place. To work care shifts, have photo ID, proof of your right to work, references from previous care work and your training certificates ready. You will also need an enhanced DBS check with the adults’ barred list, and nurses need a current NMC PIN.

Question 38

Can we book several shifts or carers at once?

Accepted Answer

Yes. A care home account is built for booking more than one shift, and more than one carer, at a time. Each shift shows its status live, from confirmed to on the way to signed off, so the person running the rota can see cover without ringing round.

Question 39

How are carers paid?

Accepted Answer

On approved timesheets. After each shift you approve the hours worked, and payment is released against that timesheet. The approved timesheet stays with the shift, so the hours you paid for match the hours on your rota, and both are in your document summary.

Question 40

Does it cost anything to register a care home?

Accepted Answer

No. Early access costs nothing and holds your place. Have your CQC location ID to hand, because we ask for it when your account is set up and check it against CQC’s public register before your home can book a shift.

Question 41

Do carers need to be registered with CQC?

Accepted Answer

No. CQC registers care providers, such as your home, and their registered managers, not individual care workers. Carers on TEKTO CNCT pass an enhanced DBS check with the adults’ barred list, identity and right-to-work checks, references and training checks before their first shift. Registered nurses also hold NMC registration, which we check.

Question 42

Why do you ask for our CQC location ID?

Accepted Answer

So that every shift is at a home CQC has registered. We check the ID against CQC’s public register: the home’s name and address should match the details you gave us, and the registration should be current. It is the location ID we need, not your provider ID. We check the register again [HOW OFTEN].

Question 43

What is in the CQC-ready document summary?

Accepted Answer

For each carer: the checks they passed and when, their training and when it is due for refresh, and for nurses their NMC PIN. For each shift: who worked, the hours you approved and the timesheet. It supports your own evidence for CQC; it does not replace your home’s induction of the people who work there.

Question 44

Where will care bookings open first?

Accepted Answer

Royal Tunbridge Wells, where TEKTO CNCT home services are live today. Register your home, or yourself as a carer, and we will tell you when care bookings open in your area. Early access costs nothing, and it holds your place on the list for when care bookings start.

Straight answers,
before and after the job.

What customers ask

Getting started

Booking a job

Payments and escrow

Prices and fees

Checks and safety

When something goes wrong

Your account and records

Areas we cover

Still stuck? Ask the team.

Email us

Chat with TEKKO

Straight answers,before and after the job.

What customers ask

Getting started

Getting started2 answers

Booking a job

Booking a job2 answers

Payments and escrow

Payments and escrow4 answers

Prices and fees

Prices and fees2 answers

Checks and safety

Checks and safety1 answer